Car Rental Express |Direct Connect |Global Traveler

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Global Traveler Program

This program is both expensive and requires the highest level of customer service in car rentals. Why would anybody want to join this program?

To Get Pre-Paid Reservations!

Imagine … renters from Europe who book Airline & Car Rental packages and pay the full cost UP FRONT! No Refunds. No lost contracts. No No Shows (If that makes any sense!) … 98% of renters actually arriving at your rental counter, to pick up their car!

For this terrific business, we ask that Pre-Paid rates be setup at around 20% below your regular rates. But it is worth it. And you need to compete for these great reservations.

To Go for Global Travelers!

Capture a client base of well-financed business persons on the go, and families and friends on extended vacations. These two groups of travelers will want high-end vehicles and long-term rentals. These are the car rentals that make your business profitable! We emphasize that you will acquire:

  • Higher dollar value business rentals
  • Longer-term vacation rentals

Note that European travelers will expect All Inclusive Rates, which provide an opportunity to charge for insurance coverage and unlimited mileage. Read more …

How Does It Work?

Your vehicle inventory is already set up in the Revolution reservation system that powers CarRentalExpress.com and/or your agency’s website. If you meet the program criteria, sign up is fast and easy. We are looking for:

  • Agencies ranked four stars and above, in Renter Ratings
  • Most favorable rental rates and terms
  • Excellence in customer service

What Are Most Favorable Rental Terms?

Here is the concept: your agency will provide its best rental deals, available online or elsewhere, to Global Traveler Program visitors / renters. This includes:

  • A rate equal to your lowest published rates
  • Honoring all rates and commitments
  • Vehicle availability as good as any other offering by your agency
  • A three-hour hold after flight arrival times

Customer Service Requirements

The highest level of customer service is aimed at maintaining customer satisfaction and loyalty at all times. Requirements of the program:

  • Courtesy and prompt service are expected
  • Vehicles are to be of the quality advertised, well-maintained, clean, filled with gas, and ready on time
  • If you no longer have a vehicle available, you will provide an equivalent or better vehicle from your fleet, or a nearby outside fleet, at no extra cost to the customer, and with minimum inconvenience
  • There are to be no hidden charges or surprises at the end of the rental, regarding license, insurance, gas, mileage, or any other costs.
  • In the event of any dispute, an amicable solution is sought; guidelines for problem solving are outlined in the program statement of work.
  • It is possible that rental fees may require refund due to a dispute

Pricing

There are two forms of payment, for two Programs:

  • Pre-Paid Reservations and
  • Post-Paid, or Retail Reservations

Pre-Paid Reservations

This program is currently under review.

We request that you set-up aggressive pricing for these premium, non-refundable reservations, at around 20% below your regular, retail rates. You will need to compete for this business! But imagine 98% of your renters showing up at the counter to complete a car rental contract with your agency! Sweet.

After the rental is completed, you simply look-up the Pre-paid Global Traveler reservations by your agency at the end of the month, in a convenient Revolution Manager report, and send us an invoice. We will check and pay you promptly.

Your rates will be adjusted by our distribution partner’s systems, in a way that is aimed at maximizing conversions, depending on the geographic location of travelers, and the current competition. Sophisticated analysis will help bring the most reservations to agencies who want Global Travelers as their customers.

Post-Paid, or Retail Reservations

Participation in this form of the Global Traveler Program is based on:

  • 21% of time and mileage revenue, post rental (taxes and airport fees are excluded from revenue)
  • A maximum 25% no-show factor, based on revenue each month and requiring timely reporting of such reservation detail

How Can You Join?

Your Renter Rating at CarRentalExpress.com must be four stars or better. If your agency is able to provide vehicles under the most favorable terms and with excellent customer service, we are delighted to consider your application. Please contact us at:

Sales@ExpressITech.com or 1-888-557-8188, ext 508

Go for Global Travelers!
These are the car rentals that make your business profitable! You will acquire:

  • Higher dollar value business rentals
  • Longer-term vacation rentals

    Get Pre-Paid Reservations!

    Imagine … renters from Europe who expect to book Airline & Car Rental packages and pay the full cost up front! No Refunds. No lost contracts.

    Note that European travelers will expect All Inclusive Rates, which provide an opportunity to charge for insurance coverage and unlimited mileage. Read more …